Reptile shipping days are Tuesday and Wednesday and NEVER include Thursday – Monday. Reptile orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Eastern on the day your order ships.
If temperatures at the FedEx hub located in Pittsburgh, PA or the destination zip code are under (Overnight Low) 32°F or over 90°F we will not ship as it is not safe for the animals. We will ship on the next available shipping day that temperatures allow. We will only ship animals using the FedEx hold for pickup option during checkout if temperatures fall under or over the afore mentioned range. We HIGHLY RECOMMEND choosing this option at checkout to avoid any shipping delays due to temperatures. We are able to arrange worldwide shipping directly to you. We have all necessary permits and an agent who provide air shipping for us. You need to be sure you are able to import animals to your country. Occasionally you need to obtain import permits from your government. We guarantee live arrival if delivery takes place within 48 hours after shipping and the customers picks up the reptiles.
U.S.A. shipping: Shipping is possible from every Hamm show to your door. In cooperation with DDI.
Hong Kong / Korea shipping: Shipping is possible from every Hamm show in cooperation with DDI.
For further details please contact us.
Note: FedEx does not require a signature to leave the package. Silverland Exotic is not responsible for any package once it has been tendered to FedEx. If you are not going to be available to receive the package we recommend adding a specific date to the order notes to receive it or choose the FedEx hold for pickup option. Reptiles purchased by 4:00 pm Eastern Tuesday – Wednesday will be shipped the same day excluding holidays and delays due to weather conditions. Reptiles ship Tuesday and Wednesday for a flat rate via FedEx or other overnight service with early morning arrival. We offer a hold for pickup option that can be selected during checkout for reptile shipping. Simply check the box next to “Hold Reptiles For Pickup at Fedex Location!” You will then be able to add your zip code and search for the closest location that accepts this package type. Once you choose the location you want the Order Notes will populate “Hold Reptiles for Pickup at FedEx Location” Along with the closest pickup location based on the location you chose. Reptiles orders ship business days Tuesday through Wednesday with the exception of holidays and weather-related events. Weather conditions are taken into consideration at point of origin as well as for the hub (Pittsburgh, PA) and the final destination to determine if the reptiles will be shipped.
Live Arrival Guarantee
Most dry goods not including frozen food items will be shipped via USPS 1-3 days (First Class or Priority). business days Monday through Friday with the exception of holidays and weather-related events. Some dry goods such as habitats and kits will ship via FedEx 2 Day Service. Dry goods purchased at the same time as reptiles will still be shipped separately through USPS or FedEx 2 Day Service.
Note: Wholesale reptile orders only ship overnight on Wednesdays and NEVER include Thursday – Tuesday. Reptile orders are processed in the evenings to stress the animals as little as possible. You will receive a tracking email after 7:00 pm Eastern time. Wholesale dry good orders ship via FedEx Ground.
Live Feeder Insects currently ship via USPS. Orders received by 4:00 pm EST are shipped the same day, Monday through Saturday excluding holidays. Because our feeder insects are perishable, we strongly urge orders be placed Monday through Thursday. Silverland Exotic services all contiguous states in the U.S. Once your order is placed and you receive an order number you will receive an email with your USPS tracking information after the order has been shipped. Should you not receive your order or have an order issue please contact us by filling out our contact form.
Our feeder insects have a live arrival guarantee. This guarantee is honored when shipping into temperatures ranging from 30 – 90 degrees Fahrenheit and only if the customer is present to receive the package upon first delivery attempt. Packages left on doorsteps without being accepted by someone present at the delivery address are exempt from our live arrival guarantee. Remember your products can be shipped to your workplace or other acceptable locations.
How do I return feeder insects.? Silverland Exotic does not accept returns, however if you have an order issue please contact us and we will resolve it. There are two ways to contact us, the first way is to call us or you can email us.
United Kingdom (England, Scotland and Ireland) In cooperation with our partner we are able to offer weekly doorstep delivery to most parts of the United Kingdom. Shipping prices start at 60 Euro per order (no matter how many geckos are ordered) and depends on delivery area.
Orders over 750 Euro = FREE SHIPPING, IRELAND = FREE SHIPPING to Belfast / Dublin after every Hamm show. Your order must be picked up at the Dublin port or the Belfast show from our partner on the Sunday after Hamm.
Spain and Portugal: We are able to send your pre-ordered geckos or ball pythons from every Hamm show to you by Hamm - Spain - Portugal courier service. Orders must be paid in full before shipping. Please inquire about more details.